SHIPPING, RETURNS AND REFUNDS
DELIVERY & COSTS
The cost of delivery is determined by your delivery address and the items that you have ordered.
Local: Delivery within 5 working days*
(Cape Town, Stellenbosch, Somerset West, Atlantis)
- For orders under R700.00: R100.00
- For orders over R700.00: FREE**
Main Areas: Delivery within 5-7 working days*
(Johannesburg, Pretoria & Durban)
- For orders under R700.00: R150.00
- For orders over R700.00: R100.00**
Other National Areas (Not listed above)
Delivery within 5-10 working days*
- Regretfully, we are not able to offer free deliveries to outlying areas.
*Covid19 has devastated our economy and this impacts on the reliability of delivery services, so there will be times that we cannot guarantee these promises. We trust that you will be understanding if/when this happens.
*We reserve the right to decline and refund orders where courier services are not prepared to deliver.
**Certain items require a higher Local, Main, and National area delivery fee. We will notify you prior to delivery if this is the case, allowing you the opportunity to cancel your order if you feel these costs are too high. Thank you for your understanding and continued support.
Most orders are despatched within 48 hours after payment but things can go wrong that are outside of our control i.e. our suppliers are experiencing National stock shortages etc. We do not hold stock.
If a product you order does not arrive, after 5 working days -
- Send an email to email@example.com or contact us via our contact page to advise us of the details of the order so that we can follow up with our courier company. Please bear in mind that deliveries might take longer between 15 December and 15 January.
Delivery times will be booked for delivery to you from Monday to Friday - 8 am to 5 pm. This excludes public holidays.
If you need to place an urgent order please respond to our Thank You Order Confirmation email with a short message that your order is urgent and we will do our best to help you get your order to you in the quickest time possible. Additional costs may apply.
Oh No! What if your order is a temporarily unavailable item after you have placed your order?
You will have the option to do the following:
- Agree to wait for a longer period for delivery, or
- Accept delivery of another product instead, or
- We will issue a refund in respect of that product, or
- Give you the option to credit your account for the amount equal to the price you paid for the product.
Oh No! What if your order is discontinued or found to be permanently unavailable after you have placed your order?
- We will notify you
- We will issue you a refund, or
- give you the option to credit your account to an amount equal to the price you paid for the product
We will not refund delivery fees if the unavailable item(s) was a part of an order which included items that were delivered to you.
If you find any of the products to be defective, you may within 30 days after delivery of the products inform us of the defect via firstname.lastname@example.org to return the goods to us.
We cannot accept returns that have been subjected to misuse, improper use, abuse, alteration, or tampering at your hands and you hereby indemnify Bizzibabs Scratch Patch accordingly.
You will be charged a 10% transaction fee on any incorrect or mistakenly placed orders. In this case, your order must be returned to our address and courier costs will be for your account.
No refunds will be made until the Goods are returned in good order to our address.
You can cancel your purchase within 7 days. The Electronic Communications and Transactions Act 25 of 2002 ("ECT Act") states: "if the products you have purchased are not delivered within the agreed delivery period as specified in our Delivery Policy."
We do not hold stock and certain items for sale do not have a lead time for delivery published on the product detail pages and this needs to be taken into account as part of our delivery policy.
Should you choose to cancel an order which you have not received within our delivery times, items either need to be not accepted and returned with the courier upon delivery or if already received must be returned to Bizzibabs Scratch Patch in the original state.
All order cancellations must be done via email@example.com.
We will then refund you as per our refund policy.